Want to return a prescription?

• If you are returning due to issues with the way your prescription was made please contact our support team at support@diffeyewear.com.
• When processing your return please make sure you select your frame, lenses, and any upgrades you may have chosen.
• Prescription orders can only be returned within 14 days of receiving your product.
• Only store credit can be provided for the return of prescription glasses.

What items are returnable? 

• Items delivered in the last 30 days.
• Items that are unworn (a quick try on is fine of course).

What items are non-refundable? 

• Items purchased from our Sale page or during sitewide sale (excludes items that fall under our Holiday Return Policy).
• Free gifts or promotional items with retail value.

How soon will I get my refund? 

• Once your items are received at our warehouse we attempt to refund you as quickly as possible. During our busiest times it may take up to 3 weeks.  We appreciate your patience with us! :)

Is it easy to return items?

• Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
• The cost of the return label and return fee will be deducted automatically from your refund.