Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Want to return a prescription?

  • If you are returning due to issues with the way your prescription was made please contact our support team at
  • When processing your return please make sure you select your frame, lenses, and any upgrades you may have chosen.
  • Prescription orders can only be returned within 14 days of receiving your product.
  • Only store credit can be provided for the return of prescription glasses.

What items are returnable? 

  • Items delivered in the last 30 days.
  • Items that are unworn (a quick try on is fine of course).

What items are non-refundable? 

  • Items purchased from our Sale page or during sitewide sale (excludes items that fall under our Holiday Return Policy).
  • Free gifts or promotional items with retail value.

How soon will I get my refund? 

  • Once your items are received at our warehouse we attempt to refund you as quickly as possible. During our busiest times it may take up to 3 weeks.  We appreciate your patience with us! :)

Is it easy to return items?

  • Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
  • The cost of the return label and return fee will be deducted automatically from your refund.

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